Return policy

Right of revocation for the consumer
(The term “consumer” means any natural person who enters into a legal transaction for purposes that cannot be attributed either to his commercial activity or to his particular professional activity).

Information on the right of revocation

Right of revocation
You have the right to revoke this contract within 14 days without giving any reason.
The revocation period is 14 days from the date of the revocation.

  • where you or a third party designated by you (other than the carrier) take possession of the goods, provided that you have ordered one or more goods within the framework of a common order and the order is supplied as a whole;
  • in which you or a third party designated by you (other than the carrier) take possession of the last goods, provided that you have ordered several goods within the framework of a common order and this is supplied separately;

To exercise your right of revocation, you must communicate to us (Dream-Luxury 2015 S.L., Calle Font d’en Carrós, 2, 46710 Daimús, Valencia, Spain, Phone number: +34 – 620 70 97 13, E-Mail address: contact@dream-luxury.com) your decision to terminate the contract by a clear explanation (e.g. a letter sent by mail or e-mail). + For this purpose, you may use the attached model revocation form, although it is not mandatory.

In order to safeguard the revocation period, it is sufficient to send the notification about the use of the right of revocation before the expiration of the revocation period.

Consequences of revocation
In the event that you revoke this contract, we shall be obliged to reimburse to you all payments we have received from you, including the costs of delivery (with the exception of any additional costs arising in the event that you opt for a delivery method other than the most economical standard delivery method offered by us) immediately and at the latest within 14 days from the day on which we receive notification of your revocation of this contract at our premises. For such reimbursement, we will use the same payment method you used for the original transaction, unless otherwise expressly agreed with you. In no event shall any consideration be paid to you in connection with such reimbursement.

We may refuse to reimburse you until we have taken back the goods or until you provide us with proof that you have sent us the goods, whichever is the earliest.

You are obliged to send back or deliver the goods to us immediately and in any case not later than 14 days from the day on which you inform us of the revocation of this contract, which will take place at our address. The time limit will be saved if you ship the goods before the expiration of the 14-day period.

You will bear the direct costs of returning the goods.

You shall only be liable in the event of depreciation of the goods when such depreciation is attributable to handling not necessary for ascertaining the nature, properties and functioning of the goods.

Grounds for exclusion and extinction
The right of revocation shall not apply to contracts:

  • in connection with the supply of goods which have not been prefabricated and for the manufacture of which an individual selection or definition by the consumer is decisive, or which have been uniquely designed on the basis of the consumer’s personal requirements
  • related to the supply of goods that can quickly become corrupted or whose expiration date could be quickly exceeded
  • related to the supply of alcoholic beverages whose price has been agreed at the time of conclusion of the contract, but which cannot be supplied within 30 days from the date of conclusion of the contract and whose current value depends on the fluctuations of the market, over which the entrepreneur has no influence
  • related to the supply of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

The right of revocation shall terminate early in the case of contracts:

  • related to the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene when their seals have been removed after delivery
  • related to the supply of goods which, due to their nature, have been inseparably mixed with other goods after delivery
  • related to supplies of sound or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Sample revocation form
(If you wish to revoke the contract, please fill in this form and send it to us).

  • A Dream-Luxury 2015 S.L., Calle Font d’en Carrós, 2, 46710 Daimús (Valencia) – Spanien, e-Mail address: contact@dream-luxury.com :
  • I/We hereby revoke () the contract signed by me/us () regarding the purchase of the following goods ()/ the provision of the following services ()
  • Date of order ()/ date of receipt ()
  • Name of consumer(s)
  • Consumer/consumer management
  • Signature of consumer(s) (only in case of paper notification)
  • Date

    (*) Cross out what does not apply.